Privacy Policy
At Crispoo Live Grill (accessible from crispoo.com), located opposite the Main Gate of Sialkot International Airport, the privacy of our customers is one of our top priorities. This Privacy Policy document contains types of information that is collected and recorded by Crispoo and how we use it.
By using our online food ordering platform, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
When you register an account, browse our menu, or place a fast-food order on our website, we may collect the following personal details:
- Identity Data: Full Name and contact information.
- Contact & Delivery Data: Active Mobile Number, Email Address, and complete Shipping/Delivery Address.
- Order Details: Your specific food items selected (e.g., Crown Crust Pizzas, Meal Boxes), order customizations, and order history.
- Technical Data: Internet Protocol (IP) address, browser type, device information, and timing of access.
2. How We Use Your Information
We utilize your collected data strictly for professional operational purposes aligned with Pakistani consumer practices, including:
- Fulfilling Orders: To process, prepare live from our grill kitchen, and deliver your food swiftly to your Sialkot doorstep.
- Customer Support: To reach out via phone or WhatsApp regarding order confirmations, out-of-stock items, or critical delivery routing updates.
- Security & Optimization: To safeguard our website platform, monitor performance, and prevent fraudulent transactions or fake orders.
- Promotional Updates: To occasionally update you about our exciting new deals, seasonal holiday hours, or menu upgrades (only with your prior consent).
3. Data Security & Financial Information
We take your data security very seriously.
- No Card Storage: For payments executed through local debit cards, MasterCards, or JazzCash, all transactional routing happens directly through secure, third-party payment aggregators. Crispoo does not store or log any credit/debit card numbers or sensitive electronic banking credentials on its internal servers.
- Encryption: Our platform uses secure SSL encryption protocols ensuring all communication between your mobile browser and our website remains safe from unauthorized network intrusions.
4. Sharing of Information
Crispoo strictly opposes spam and data trading. We do not sell, rent, or lease your profile details to external marketing agencies. Your information is only shared under limited and monitored conditions with:
- Delivery Staff/Riders: To pass on your delivery address and name so they can drop off your fresh meal boxes accurately.
- Payment Gateways: To authorize your automated electronic payment approvals safely.
- Legal Compliance: If required by Pakistani court systems, local law enforcement agencies, or food regulatory bodies to meet official consumer safety laws.
5. Your Rights & Data Erasure
You possess complete authority over your active profile details. You can request a live customer operator to clear your current contact logs, permanent address records, or clear out old historical orders from our active internal storage files at any time by contacting us directly.
6. Contact Us
For any concerns, feedback, or legal compliance inquiries regarding your digital privacy, feel free to email our data monitoring desk at info.crispoo@gmail.com
